Frequently Asked Questions
Counselling is a process that unfolds differently for each client, depending on their areas of need. Counselling at ThriveLife is always a supportive relationship with a qualified professional who is there to help you build and work towards a plan for healing, learning and growth. Your goals are our goals. We are trained in many talk and non-talk therapy based interventions to help support you in reaching your goals, to live the life you deserve to live.
Our counsellors are professionals with Master’s Degrees and professional registration(s) with regulatory governing bodies. Our counsellors are private practitioners, we each operate as our own business choosing to be represented under one umbrella: ThriveLife Counselling & Wellness. One advantage to this includes professional support to ensure high quality care to our clients.
You do not need a referral to see one of our counsellors. You can go to the About Us page to learn more about each of our counsellors and determine who might be the best fit for you and your needs. You can contact that counsellor directly using the contact form on their page. Clients seeking to access counselling through a funding body such as ICBC, Crime Victim Assistance Program or similar programs need to be referred by the funding body or supply confirmation of funding (usually a letter from the claim manager) to ensure the counsellor is covered by the funder. Please contact one of our counsellors should you have further questions about this.
Some extended medical programs cover the cost of counselling services. Please check with your extended medical provider to confirm that your counsellor is covered before booking a session. We cannot guarantee that we are covered by any provider, and it is the responsibility of the client to ensure this coverage is in place prior to incurring non-recoverable costs. When contacting your extended medical provider, find out what credentials they cover (this will generally include one or more of the following: Registered Clinicial Counsellor, Canadian Certified Counsellor, Registered Social Worker, Registered Psychologist, Certified Marriage and Family Therapist). Our counsellor’s credentials are listed on the About Us page.
Counselling fees cover the costs of the session, phone calls, handouts, research and preparation time, continuing professional education, clinical consultation to guide counselling practice, professional certification, and other operating costs.
It is standard for counsellors to request 24 hours cancellation notice. In most cases cancellations with less than 24 hour notice, or where no notice was given, will result in the full session fee being charged as your counsellor is unable to rebook the session time. It is at the discretion of the counsellor to enforce this policy and some leniency may be made in some circumstances.
Counselling is confidential. The information you disclose is between you and your counsellor. Your file is stored in accordance with privacy laws. There are a few circumstances when counselling professionals are legally obligated to breach confidentiality, and this includes disclosure of intention to harm yourself, disclosure of intention to harm someone else, and any current suspected issues of child abuse/neglect. In these cases your counsellor will work to include you in the process of reporting/disclosing to the extent that you choose to participate, however it is the responsibility of your counsellor to ensure the safety of yourself and others above all else. It is also important to know that counselling notes can be subpoenaed by a court of law in the case of any kind of legal proceeding.
We believe that counselling works best when there is a good fit between client and counsellor. This means that the client should feel safe, respected, heard and comfortable. While we always make an effort to create this for each of our clients, it is true that not all personalities mesh well and it is always our top priority to ensure you are cared for well…even if it is not by us. For this reason, should you feel after meeting with a counsellor, that it is not a good fit, we welcome you to discuss this concern with the counsellor and our counsellors are happy to offer referrals to other professionals who may offer a different perspective or environment or style. Ultimately, we want what is best for you and we desire to connect you with what will work for you, no matter what.